Frequently Asked Questions (FAQ)

Q: What types of baked goods do you offer?
A: We offer a variety of floral cakes, cupcakes, and cookies. We also take custom orders for birthdays, weddings, and other celebrations.

Q: Do you make custom cakes?
A: Yes! We specialize in custom cakes for birthdays, weddings, anniversaries, and other special occasions. Let us know your design ideas, flavors, and dietary preferences.

Q: Do you offer gluten-free, vegan, or other dietary options?
A: We currently offer dairy-free cakes and cupcakes. However, gluten-free and vegan options are not available at this time. Stay tuned — we’re always working on expanding our menu!

Ordering & Pickup

Q: How can I place an order?
A: You can place an order by messaging us on Facebook or Instagram, calling us at (716) 603-8759, or sending an email to bakestudio.florals@gmail.com.

Q: Do you offer delivery or pickup?
A: We offer both! You can pick up your order, or we can deliver within reasonable distance for an additional fee.

Q: How far in advance should I place an order?
A: There’s no strict rule right now — it really depends on how busy we are that week. Weekends tend to fill up quickly, so we recommend reaching out as early as possible to reserve your spot, especially for Friday through Sunday pickups.

Pricing & Payment

Q: How much do your cakes and baked goods cost?
A: Please contact us for price details!

Q: What payment methods do you accept?
A: We accept cash, Venmo, PayPal, and Zelle. A 50% deposit is required for custom orders.

Quality & Ingredients

Q: Do you use fresh ingredients?
A: Absolutely! We use high-quality, fresh ingredients and tailor our recipes to match your preferences.

Q: Do your baked goods contain nuts?
A: Some of our products contain nuts. If you have an allergy, please let us know when placing your order so we can take precautions.

Policies & Cancellations

Q: What is your cancellation policy?
A: Cancellations must be made few days before the pickup/delivery date for a full refund. Deposits for custom cakes are non-refundable.

Q: What if I need to make changes to my order?
A: Small changes can be made few days before your order date. Major changes may require additional charges.